Two reasons. First, we’ve been waiting patiently for Shopify to solve this problem on their end and they have not, so we’re starting to do it ourselves. Secondly, we’re a small company with limited resources. Chasing down payments takes a good deal of time and effort and until now we haven’t been able to prioritize this.

No, it is not valid. Shopify stipulates that every theme sold in the Shopify Theme Store can only be sold via the Shopify Theme Store. We, the theme creators, are not allowed to sell our themes anywhere except the Shopify Theme Store. If a theme that exists in the Theme Store is being sold in another marketplace, then it has been stolen and is being sold illegally, and using it is a violation of Shopify's Terms of Service.

You can inform the agency that built your website of this policy and ask them to make the purchase. If they do not, you will need to purchase the theme yourself, or remove the theme from your store completely. If you believe the agency has stolen our theme please report them to us.

All web browsers (Chrome, Safari, Internet Explorer, etc.) have built in functionality to allow anyone to view the source code of any website on the internet. Our themes contain various code snippets and patterns that we can recognize when viewing this source code.

We will also be sending legal notices to those people stealing, and reselling our themes illegally.

You will have access to our dedicated support team, and will be able to update your theme to the latest version (for free) through the Shopify Theme Store.

Thank you for purchasing a license for Palo Alto, you now qualify for free updates and theme support. You do not need to inform us as we will be notified automatically. However if you wish let us know directly you may email licenses@presidiocreative.com

This can happen if you don't purchase the theme before the deadline (5 business days) stated in the original email we sent you. At this point the matter is out of our hands and is being handled solely by Shopify. You will need to follow the instructions in the DMCA email you receive from Shopify to ensure your site is not taken down. If you have not gotten an email from Shopify check your junk mail folder. If you cannot find any communications email from Shopify then you will need to reach out to legal@shopify.com to have your site reinstated.

Once a DMCA notification is sent, Shopify legal will send you an email stating that you have 24 hours to resolve the issue (ie. purchase the theme). You will need to respond directly to the Shopify email notifying them of your theme purchase. If you don't see any email from Shopify be sure to check your junk email folder. Please keep in mind that after the DMCA notice has been sent, only Shopify is able to bring your store back online, so make sure to respond to the email promptly.

Once a DMCA notification is sent, Shopify legal will send you an email stating that you have 24 hours to resolve the issue (ie. purchase the theme). You will need to respond directly to the Shopify email notifying them of your theme purchase. If you don't see any email from Shopify be sure to check your junk email folder. Please keep in mind that after the DMCA notice has been sent, only Shopify is able to bring your store back online, so make sure to respond to the email promptly.

We will never share any of the information you provide publicly. We use the form details to protect your store from anti-piracy countermeasures such as DMCA takedown notices.